{"id":32012,"date":"2022-03-25T09:26:27","date_gmt":"2022-03-25T09:26:27","guid":{"rendered":"https:\/\/www.digife.it\/?p=32012"},"modified":"2022-03-25T09:26:27","modified_gmt":"2022-03-25T09:26:27","slug":"how-to-use-google-mybusiness-for-your-dealership","status":"publish","type":"post","link":"https:\/\/www.digife.it\/en\/how-to-use-google-mybusiness-for-your-dealership\/","title":{"rendered":"How to use Google MyBusiness for your dealership"},"content":{"rendered":"<p><b>Google MyBusiness<\/b><span style=\"font-weight: 400;\"> is an extremely effective tool for local businesses that want to get noticed by potential customers nearby. That&#039;s why it can be an important showcase for businesses that base their business on local customers, such as le <\/span><b>dealerships <\/b><span style=\"font-weight: 400;\">automotive.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article we will delve into how the<\/span><b> Google MyBusiness<\/b><span style=\"font-weight: 400;\"> and we will see how to use it to improve the image of your dealership, its positioning on search engines and, above all, the number of customers.\u00a0<\/span><\/p>\n<h3><b>Why is it important to be found on the web?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Let&#039;s start with a few numbers. According to the analyzes carried out by <\/span><a href=\"https:\/\/www.google.com\/intl\/it_it\/business\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Google<\/span><\/a><span style=\"font-weight: 400;\"> itself, over the 40% of searches carried out on the web from smartphones concern nearby businesses. In addition, more than half of these potential customers visit the business they searched for within hours, and 20% of them actually buy a product.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But how do interested people find your business with a Google search? With<\/span><b> Google MyBusiness<\/b><span style=\"font-weight: 400;\">, obviously.\u00a0<\/span><\/p>\n<h3><b>Google MyBusiness<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you still don&#039;t understand what we&#039;re talking about, the Google MyBusiness tab appears on the web page after you search for a company name. For simplicity, below we show you an example of what the information card looks like when you type on Google: &quot;<a href=\"https:\/\/www.digife.it\/en\/\">Digife<\/a>&quot;.\u00a0<\/span><\/p>\n<p><b><img decoding=\"async\" class=\"size-medium wp-image-32013 aligncenter\" src=\"https:\/\/www.digife.it\/wp-content\/uploads\/2022\/03\/Immagine-2022-03-25-101300-166x300.jpg\" alt=\"Google Digife card\" width=\"166\" height=\"300\" srcset=\"https:\/\/www.digife.it\/wp-content\/uploads\/2022\/03\/Immagine-2022-03-25-101300-166x300.jpg 166w, https:\/\/www.digife.it\/wp-content\/uploads\/2022\/03\/Immagine-2022-03-25-101300-7x12.jpg 7w, https:\/\/www.digife.it\/wp-content\/uploads\/2022\/03\/Immagine-2022-03-25-101300.jpg 479w\" sizes=\"(max-width: 166px) 100vw, 166px\" \/>Google MyBusiness <\/b><span style=\"font-weight: 400;\">it is completely free and allows you to create a card that helps anyone searching the internet to get useful information about your dealership. But the benefits don&#039;t stop there, let&#039;s see them.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Visibility<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The most obvious advantage concerns visibility. By setting the card correctly <\/span><b>Google MyBusiness <\/b><span style=\"font-weight: 400;\">your dealership will appear in the top search positions on Google. It is easy to understand how greater visibility leads to a probable increase in customers.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Useful information\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">By accessing the tab <\/span><b>Google MyBusiness<\/b><span style=\"font-weight: 400;\"> of your dealership potential customers can find useful information about your business, such as<\/span><b>address<\/b><span style=\"font-weight: 400;\">, the<\/span><b> telephone number<\/b><span style=\"font-weight: 400;\">, the <\/span><b>timetables <\/b><span style=\"font-weight: 400;\">ei <\/span><b>opening days<\/b><span style=\"font-weight: 400;\">, the hours of the day with the<\/span><b> greater affluss<\/b><span style=\"font-weight: 400;\">or customers and even the exact location on<\/span><b> Google Maps<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this way, in addition to further facilitating the availability of your business, the customers who come to your dealership will be the ones who are really interested.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Departments<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">If your dealership also provides additional services, in addition to sales,<\/span><b> Google MyBusiness<\/b><span style=\"font-weight: 400;\"> allows you to create multiple cards, one for each department. Google has provided predefined categories for each department:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Car dealership;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Car services;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tire shop;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Auto parts shop.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">By associating the name of your dealership with the examples listed, depending on the services offered, on the <\/span><b>Google MyBusiness <\/b><span style=\"font-weight: 400;\">of your dealership, all associated departments will appear. Remember, however, that to notify that the departments created belong to the same activity you will have to <\/span><a href=\"https:\/\/support.google.com\/business\/contact\/gmb_auto\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">contact Google support<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Having a tab for each department \/ service offers the advantage of providing information to potential customers about the services offered and allows you to set different hours, in case, for example, the workshop has a different opening time than the showroom.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Multi-brand<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The same goes for multi-brand dealerships. It is in fact possible to create a card associated with your dealership for each car brand present in your store.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also make a distinction between the point of sale and the workshop department. If, for example, your dealership, in addition to being an official dealer of the Fiat Mercedes brands, is also an authorized workshop, you will need to create 4 cards:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fiat dealership;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mercedes dealership;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Authorized Fiat workshop;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mercedes authorized workshop.\u00a0<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Multi seat<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">What has been said in the previous points is valid even if your dealership has several points of sale. The latter can be associated with each other through the same mechanism.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Customer Reviews<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The board <\/span><b>Google MyBusiness<\/b><span style=\"font-weight: 400;\"> allows users to leave reviews about your business, which is good practice to respond to.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While it may seem like a waste of time, dedicating some time to your customers can bring great benefits in terms of branding and customer retention, even for negative reviews.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Obviously you are more likely to respond to positive reviews, but it is the responses to negative reviews that can make all the difference. Here are some useful tips for dealing with negative comments:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">use a gentle tone. Remember that you are writing on behalf of your business and replying rudely will give your company a bad image;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">try to give useful information. Use the opportunity to provide advice and information that can help readers;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">learn from criticism. Negative reviews often (not always) arise from experiences that have not satisfied your customers. Use these criticisms to improve the service you offer;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">try to answer immediately. As much as possible, try to give a quick answer. This will help give the impression that you care about customer satisfaction;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">do not advertise yourself. Do not use the responses to comments for advertising purposes, it is a practice received in a negative way by users.\u00a0<\/span><\/li>\n<\/ul>\n<p>To learn more about this aspect, read the<a href=\"https:\/\/www.digife.it\/en\/e-commerce-reviews-online\/\">Digife article dedicated to online reviews<\/a>.<\/p>\n<h4><span style=\"font-weight: 400;\">Updates<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">One last aspect of fundamental importance, concerns updates: you must make sure that the information on your card <\/span><b>Google MyBusiness<\/b><span style=\"font-weight: 400;\"> are always up to date. Among the things to consider are the seasonal hours, any promotional offers, events and news that may involve your business. <\/span><\/p>","protected":false},"excerpt":{"rendered":"<p>Google MyBusiness is an extremely effective tool for local businesses who want to get noticed by potential customers nearby. This is why it can be an important showcase for activities that ...<\/p>","protected":false},"author":35,"featured_media":32015,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[130,1,59],"tags":[],"class_list":["post-32012","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ecommerce","category-curiosita-web","category-notizie"],"_links":{"self":[{"href":"https:\/\/www.digife.it\/en\/wp-json\/wp\/v2\/posts\/32012","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digife.it\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.digife.it\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.digife.it\/en\/wp-json\/wp\/v2\/users\/35"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digife.it\/en\/wp-json\/wp\/v2\/comments?post=32012"}],"version-history":[{"count":0,"href":"https:\/\/www.digife.it\/en\/wp-json\/wp\/v2\/posts\/32012\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.digife.it\/en\/wp-json\/wp\/v2\/media\/32015"}],"wp:attachment":[{"href":"https:\/\/www.digife.it\/en\/wp-json\/wp\/v2\/media?parent=32012"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.digife.it\/en\/wp-json\/wp\/v2\/categories?post=32012"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.digife.it\/en\/wp-json\/wp\/v2\/tags?post=32012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}